Refund Policy
Due to the nature of our products, all sales are final unless otherwise stated.
Eligibility
Refunds or replacements may be considered only if:
- The wrong product was shipped
- The product was damaged in transit
Claims must be submitted within 48 hours of delivery with photo documentation.
Non-Refundable Items
We do not accept returns or refunds for:
- Opened or used products
- Orders placed in error
- Products used for purposes other than laboratory research
Cancellations
Orders may be canceled only before shipment. Once shipped, orders cannot be canceled.
To request assistance, contact us promptly through the website.